Sonic Support
How can we help?
Whether you’re new to Sonic or a lifelong member, you can use the resources provided below to get the most out of Sonic’s internet and phone services. Whatever service you need, we offer solutions.
Technical Help
Contact Support
8am–10pm PT, 7 days a week
Please note: Our office is closed from 2:00pm–2:30pm every Friday for ongoing staff training.
Contact Enterprise Support
Available 24/7/365
Billing & Services
Contact Billing
Mon–Sat 8am–5pm PT
Please note: Billing SMS support is only available Monday through Friday.
Contact Enterprise Billing
Mon–Fri 8am–5pm PT
Sat–Sun Closed
Service Messages
Check out the status blog for messages on the current status of Sonic services, network and systems.
Sonic Speed Test
Want to know how fast you’re surfing? Check out this honest, accurate speed test.
Knowledge Base
Support documentation for common questions and issues.
Setup Guides
Setup guides for email clients and equipment.
Forums
Converse with other users to get and share tips and help, including discussions on unsupported topics.
Contact Sales
Mon–Fri 8am–9pm PT
Sat–Sun 8am–7pm PT